FAQ

We are able to provide a high level of questions, explanations and support. We are focusing on frequent updates to ensure a precise approach towards your examination.
Our customer support team is always available to answer your questions and provide the information you need promptly and effectively.

You can customize your test in Study Mode: choose the subjects and topics that you are currently studying, then use a set of filters such as “never seen before”, “answered wrong”, “seen in real exam”to get the best of your training process.
Once you have worked through all the relevant questions it is time to switch to Exam Mode. Practice exams are generated to match the structure of the EASA exams.

We treat online security issues with the highest level of care. We have implemented many features to meet the highest security standards available today. All data that our users exchange between their and our servers is encrypted using SSL certificates. When you use our online payment system, you will always be redirected to a secure server for payment by credit/debit card from our bank you will be able to enter your card details. We never see, process or store your payment card information.

Registration is always valid for one user only. Sharing username and password is not permitted and will result in cancellation of your subscription without refund.

Please provide us with a detailed explanation of why you believe the question or answer is incorrect. But remember that in many cases the answers provided by EASA may be ambiguous or questionable. This is based on a well-known EASA exam deficiency, but that’s how the questions appear in the official exams.

As the content of the ECQB provided by EASA is confidential no provider can give you a complete coverage, we are working hard to ensure our trainees have the best chance to practice with the content of the ECQB and we are trying to avoid any unknown questions on the official exam sessions about 95% of the questions are covered by our database.

Primary source of payment is online credit/debit card payment. This is the safest and fastest way to receive access to our training platform. We accept also payments via Paypal. We will provide your personal login details as soon as you make the payment online.
Alternatively, we can also accept a wire transfer directly to our bank account. If this option is best for you, please contact support@mypilotpal.net for details

The access to our database starts as soon as you make the online payment or we receive the bank transfer

Our website has been tested on Chrome, Firefox, Edge and Safari. Mypilotpal is also optimized for mobile devices.
We will be launching desktop apps for macOS, Windows, as well as mobile apps for Android that runs offline.

Put your trust in My pilot pal’s experience and professionalism

We will make your study experience enjoyable with proper and accurate preparation for theory exams